Frequently Asked Questions
When will KJ The Label launch?
KJ The Label is currently in the early stages of launching. We’ll share updates on our website and social media as new pieces become available.
Do you offer pre-orders?
Some items may be available for pre-order. If an item is a pre-order, this will be clearly stated on the product page with an estimated dispatch timeframe.
When will my pre-order be sent?
Each pre-order product will include an estimated dispatch date or timeframe. Please note that pre-order items are not shipped immediately. If there are any unexpected delays, we will contact you as soon as possible.
Do you sell matching family sets?
Yes, KJ The Label is focused on soft, everyday pieces for mums, dads, kids and babies, including matching family styles.
What materials do you use?
We aim to create comfortable everyday pieces using soft, wearable fabrics. The exact material will be listed on each product page. Please check the individual product description before ordering.
How do I choose the right size?
Please check our Size Guide before ordering. If a product has a relaxed, oversized or fitted style, this will be noted on the product page.
How do I care for my KJ The Label pieces?
Please follow the care label attached to your item. As a general guide, we recommend cold gentle washing, washing with similar colours, avoiding bleach and drying in the shade where possible.
Do you accept returns?
We accept returns in line with our Returns Policy and Australian Consumer Law. Items must be unworn, unused and returned in their original condition unless the item is faulty.
Can I return a pre-order item?
Pre-order items follow the same Returns Policy as other items unless clearly stated otherwise on the product page. Please read the product details carefully before purchasing.
Where do you ship?
KJ The Label currently ships within Australia.
How long does shipping take?
Shipping times depend on your location and the delivery service used. Processing and delivery information will be listed in our Shipping Policy.
Can I change my order after placing it?
Please contact us as soon as possible if you need to change your order. We cannot guarantee changes once an order has started being processed or packed.
How can I contact KJ The Label?
You can contact us through our Contact Us page. We aim to respond within 1–3 business days.
Where can I follow KJ The Label?
You can follow us on Instagram and TikTok for new arrivals, behind-the-scenes updates and launch news.