At KJ The Label, we want you to love your order. This policy explains how returns, exchanges and refunds are handled.
This policy does not limit your rights under Australian Consumer Law.
Faulty, damaged or incorrect items
If your item is faulty, damaged, not as described, or you received the wrong item, please contact us as soon as possible with your order number and photos of the issue.
Depending on the issue, we may offer a repair, replacement, exchange or refund in line with Australian Consumer Law.
Please do not send items back until your return has been approved.
Change-of-mind returns
We may accept change-of-mind returns within 14 days of delivery, as long as the item is:
- unworn
- unused
- unwashed
- in original condition
- with all original tags still attached
- returned with proof of purchase
Change-of-mind returns are not guaranteed and must be approved by us before the item is sent back.
Items that cannot be returned for change of mind
For hygiene, safety and quality reasons, we may not accept change-of-mind returns for:
- items that have been worn, used or washed
- items without all original tags attached
- items that are marked, stained, damaged or not in original condition
- items marked as final sale, unless required by Australian Consumer Law
- gift cards, if offered
- personalised or custom-made items, unless required by Australian Consumer Law
Sale items
Sale items are treated the same as full-priced items under Australian Consumer Law.
This means you may still be entitled to a repair, replacement, exchange or refund if a sale item is faulty, damaged, not as described or does not meet consumer guarantees.
Change-of-mind returns for sale items may not be accepted unless approved by us.
Exchanges
Exchanges may be offered depending on stock availability.
If the size or colour you want is unavailable, we may offer a store credit or refund where appropriate.
Return shipping
For approved change-of-mind returns, the customer is responsible for return shipping costs.
If an item is faulty, damaged, incorrect or not as described, return shipping will be handled in line with our obligations under Australian Consumer Law.
We recommend using a trackable shipping method, as we cannot be responsible for returns lost in transit.
Refunds
Once your return is received and inspected, we will let you know whether your refund has been approved.
If approved, your refund will be processed back to your original payment method. Please allow time for your bank or payment provider to process the refund.
How to request a return
To request a return, please contact us through our contact page with:
- your name
- order number
- item name
- reason for return
- photos, if the item is faulty, damaged or incorrect
Please do not send items back until your return has been approved.
Last updated: June 2026